- Go to "Orders" (in Finance) and use the filters to find the particular order.
- Mouse over the order that you wish to edit and click the order no. (Alternatively, you may also click on "View Order" icon at the right end of the row.)
- In Cart Summary, mouse over the order details and then click to display "More Actions" (options menu with three vertical dots). Select "Cancel Payment".
- In the popup window, tick the box next to the attendee's name if you also want to cancel their spot in the class. You can also leave an internal note.
- Click "Cancel Payment".
- You will see a confirmation message that the spot and the recurring payment for the attendee has been cancelled.
I need to cancel a linked payment for a customer. How do I do this?
How do I set up a recurring charge for the membership fee?