Instructions:

  1. Go to "Orders" (in Finance) and use the filters to find the particular order. 
  2. Mouse over the order that you wish to edit and click the order no. (Alternatively, you may also click on "View Order" icon at the right end of the row.)
  3. In Cart Summary, mouse over the order details and then click to display "More Actions" (options menu with three vertical dots). Select "Cancel Payment".
  4. In the popup window, tick the box next to the attendee's name if you also want to cancel their spot in the class. You can also leave an internal note. 
  5. Click "Cancel Payment".
  6. You will see a confirmation message that the spot and the recurring payment for the attendee has been cancelled.

Related Articles:

I need to cancel a linked payment for a customer. How do I do this?
How do I set up a recurring charge for the membership fee?

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