- Go to "Vouchers" (in Management). Use the filters to view users by class, code, recipient name, or date range. TIP: Use multiple filters to make the job even easier.
- Navigate to the gift voucher order that you wish to refund and click on the Order ID. This will take you to the order page.
- On the order page, navigate to the item in "Payment Activity" and click on "Process a Refund" (undo icon).
- In the popup window, enter the amount you wish to refund (up to the maximum amount displayed). Leave an internal note if necessary as a reminder for yourself or your team.
- . Click on "Process Refund".
How do I edit a gift voucher order?
How do I resend the payment confirmation email and the gift voucher to an attendee?