1. Go to "Vouchers" (in Management).  Use the filters to view users by class, code, recipient name, or date range.  TIP: Use multiple filters to make the job even easier. 
  2. Navigate to the gift voucher order that you wish to refund and click on the Order ID. This will take you to the order page. 
  3. On the order page, navigate to the item in "Payment Activity" and click on "Process a Refund" (undo icon). 
  4. In the popup window, enter the amount you wish to refund (up to the maximum amount displayed). Leave an internal note if necessary as a reminder for yourself or your team.
  5. . Click on "Process Refund".

Related Articles:

How do I edit a gift voucher order?
How do I resend the payment confirmation email and the gift voucher to an attendee?

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