By default, credit card or bank charges (payments, refunds, and so on) are displayed under WeTeachMe's name. However, we've found that customers find it easier to recall the transaction and confirm what the charges are when they are able to associate it with the vendor's name.

To avoid cases like this - and prevent your funds from being held up due to unnecessary disputes - vendors are now able to customise the bank transaction details. For example, you can use your own name (if you're a sole trader) or your company name or brand.

Instructions

  1. Log into your dashboard and go to Company Settings (under Settings). 
  2. Go to Credit Card Statement
  3. In the space provided, enter your preferred transaction label. Ex. "Company name order". Important: Only letters, numbers, and spaces are allowed; no special characters. Maximum of 22 characters.
  4. Save your changes.

DISCLAIMER: WeTeachMe has no control over how transactions will be displayed by the institution. Although most banks and card issuers will consistently display your preferred transaction label, please note that some might display it incorrectly or not at all.

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