Instructions:

  1. Find the Pending order on the "Order" Page. You can search by Status, Billing Name, Email or Date Range.
  2. Hover over the order row and click on Order No. or the "View Order" icon (far right) to view the order detail page.
  3. Scroll down to the "Payment Activity" section and locate the pending payment you need to cancel. Click on the three-dotted icon that says "More Actions" to access a drop down menu.
  4. Chose "Cancel Payment" from the selection.
  5. A pop-up will appear. In some cases, you will need to select which "spot" it is you need to cancel. If you do not find this option, simply leave a note and click on "Cancel Payment".

Related Articles:

How are pending payments charged?
How do I mark a pending order as paid?

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