Instructions:

  1. Go to the "Attendees" section of your Dashboard.
  2. Search for the attendee's name or email address and press Enter.
  3. Click the Order Number next to the attendee's name to view the order detail page.
  4. On the right side of the page opposite the attendee's name, hover over and click on the three-dotted icon that says "More Actions".
  5. You will be presented with a number of options. Find and select "Cancel Spot".
  6. A pop-up window will appear. Click on "Cancel Spot". Note that if the attendee has a pending payment the system will also ask you to cancel the pending payment.
  7. Click on "Save".

Related Articles:

How to Transfer an Attendee?
How to Edit Attendee Details?

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