Before processing a refund, you might want to look into the Credit Note feature. With this, you will be able to give your customers the option to book future dates for your class.
NOTE:
Refund transactions will not incur any extra fees. If the booking is made through the Marketplace (weteachme.com), the marketing fee will be returned, but it will be less than the original booking fee.
Instructions:
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Log in to your dashboard and navigate to Finance > Orders. Use the filters to find the specific order you want to refund. Click on the order to open it and begin the refund process.
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Choose the reason for the refund. There are two possible scenarios: either the customer requested a refund or you had to cancel a class. To ensure better tracking, you will now be prompted to record the reason and select either "Requested By Customer" or "Class Cancelled".
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Enter the refund amount. You have the option to refund the maximum available amount, which is the original amount paid. This information will be displayed below the amount field.
NOTE: the booking fee on the original order will not be returned by WeTeachMe for bookings made on your mini booking site or the Marketplace, you have two options here:
a. Refund the order amount less the original booking fee.
b. If you wish to refund the full amount paid, you may absorb the original booking fee, which will then be deducted from your current balance.
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Leave a message for the customer. Write a brief note (maximum 250 characters) about the refund or any other message you want to convey to the customer.
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Cancel spot. If you want to remove the customer from your list and free up the spot for potential attendees, check the provided box.
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Leave an internal note. Write a reminder (maximum 250 characters) about this order for yourself or your team, if necessary.
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Process the Refund. Click the green "Process Refund" button to finalize the refund. Please note that this action is irreversible. A confirmation popup will appear to confirm the refund.
Once the refund is processed, an automatic email notification will be sent to the customer, informing them about the refund. The message you wrote in Step 4 will be included in the email. Please note that it may take five to 10 business days for the refunded funds to appear in the customer's account.
Important:
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Refunds can only be processed back to the original payment card/method used by the customer.
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Also please take note of potential refund fraud risk (paid via stolen credit card, then requesting to be refunded via other methods. You will be running a risk of a dispute with the actual owner of the stolen credit card as well as the refund gave out via other methods.)