Easily process refunds for gift voucher orders directly from your dashboard.
Step-by-Step Instructions to Refund a Gift Voucher Order
Follow these steps to issue a refund for a gift voucher:
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Go to "Vouchers" under the Management section of your dashboard and apply filters to view users.
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Navigate to the desired gift voucher order by clicking on its Order ID.
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On the order page, locate the "Payment Activity" section and click on "Process a Refund".
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In the popup window, select the reason for the refund, enter the refund amount, and create a message for the customer.
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Optional: Leave an internal note for yourself or your team, if necessary.
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Click "Process Refund" to complete the refund.