Pending payments—such as instalments or recurring charges—are charged according to your ticket setup. On the scheduled due date, the platform will attempt to charge the customer using their original payment method. If the first attempt fails, it will automatically retry two days later and again seven days after the original due date.
A charge may fail for several reasons, such as an expired credit card, a maxed-out credit limit, or if the original payment was made offline (e.g., in cash). When a payment fails, both you and the attendee will receive email notifications. The attendee’s email will include a link to a page where they can pay the outstanding amount directly.
For example, if a payment is due on March 10 and the initial charge fails, the system will automatically retry on March 12. If the second attempt also fails, a final attempt will be made on March 17. If the third attempt is unsuccessful, it’s recommended to contact the attendee directly to resolve the payment.