Manually update pending orders to "paid" for payments received outside the system.
Follow these steps to manually mark a pending payment as paid:
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Go to "Orders" under the Finance section and use the filters (e.g., Customer Name, Email, Status, or Date Range) to locate the order.
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In the filtered results, find pending orders marked in orange with the payment due date under the Payment Details column.
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Click the order ID or the "View Order" icon at the end of the row to open the order.
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On the order detail page, scroll to the Payment Activity section.
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Hover over the detials and click the "Mark Payment as Paid" icon (✓).
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Add any necessary internal notes.
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Click on "Mark Payment as Paid" (NOTE: This action is irreversible). You can track this update in the Activity section.