Instalments, deposits, offline payments & Adjust Payment

Want a deposit + balance? Use listing instalments — don't juggle manual orders

The recommended way to collect a class fee in parts (deposit now, balance later) is the listing's payment option: Instalments, set when creating/editing the listing:

• Add as many instalments as you need — you are not limited to two. The form keeps adding rows until your percentages total 100%.
• Each instalment has a name, a percentage of the total, and a due schedule. One instalment must be due immediately (the deposit).
• Checkout splits the payment automatically, and the system emails the student reminders for outstanding instalments — you don't need to chase or track balances manually.

Manually creating orders and marking payments "paid offline" should only be used for money genuinely collected outside the platform (cash, direct bank transfer). Splitting one enrolment across multiple manual orders is what causes duplicate orders, wrong totals, and reconciliation confusion.

Adjust Payment: what it does and its one big rule

Adjust Payment works on pending (unpaid) payments only. It changes that payment's amount and due date — and because the order total is the sum of its payments, changing an instalment's amount changes the order total.

Once a payment is marked paid — including marked as paid offline — it is final. It cannot be adjusted, and the platform cannot add a new pending balance to a paid-up order.

Before marking a payment "paid offline": double-check the amount. That's the last moment it can be corrected.

Made a mistake and now the order total is wrong?

If an order was adjusted incorrectly and then marked paid (e.g. total now shows $505 instead of $510 with $0 outstanding), the platform cannot recreate the missing balance, and order records are not manually corrected in the backend. Collect the outstanding difference directly from the customer (bank transfer, in person). For your own records, add the detail to the order's notes.

Can I send a customer a payment request / payment link for a custom amount?

No — this isn't a platform feature. For planned split payments, use listing instalments (above). For ad-hoc amounts, collect directly from the customer outside the platform.

Common phrasings this answers

"more than 2 instalments", "installment plan", "deposit and balance", "part payment", "split payment", "payment plan", "adjust payment changed my order total", "order shows $0 outstanding but customer still owes", "marked paid offline by mistake", "send a payment request", "payment link for a custom amount", "restore order total".